Handling & Unwrapping

Product should remain wrapped and sealed ready to be installed. It is ideal to have your Quantum Stone Product installed within two weeks of delivery to site. If the installation is delayed, ensure it is stored in a place on site that is not exposed to the weather, any form of moisture or extreme temperatures. Returns and claims must be within 14 days of delivery and prior to installation.

Check Your Product

As soon as your Quantum Stone product is delivered, check for any obvious signs of damage. Notify us of any concerns by phone (08) 83078400. Once the product is unpacked and prior to installion, if you or your landscaper/installer has any concerns about the appearance of the product, halt the installation, take photographic evidence of the issue and phone Quantum Stone to discuss.  It is far more difficult to rectify any issues following installation.  If evidence of the damage or problem cannot be provided either in photographic format or by returning the damaged product, Quantum Stone will not be held responsible for the replacement of the product.

Stacking

Stacking Image

INCORRECT STACKING

Your product me be required to be double handled and re-stacked prior to installation.  If this is the case re stack them on a pallet in the same format they arrived. If not restacking on a pallet, as a minimum, the product should be placed on an even stable surface, with the foam still in between each layer of product. Once restacked, the product should be fully re wrapped to avoid differential drying. Never criss cross stack pavers as this may lead to hydration marks.  (refer to image).

Blending

The product contains natural materials some Quantum Stone pavers may have some colour & texture variation.  If the order consists of more than one pallet, the pavers must be blended during installation

Installation of the Product 

Quantum Stone strongly recommends installation by a licensed experienced tradesman.  Installation must be to Australian standards.

When cutting  use a brick saw or grinder with a diamond blade. Be sure to clean off any slurry and or dust immediately as staining can occur. Quantum Stone should never be installed on base or bedding sand that contains salt. Doing so will void manufacturers warranty.

Allow a tolerance of – + 5mm, which an acceptable standard within the industry.

It  is a requirement adhere to standard OH&S procedures in regards to appropriate clothing and footwear. The following precautions are a recommended requirement when cutting:

  • Cutting needs to take place in an adequately ventilated area.
  • Use dustproof goggles.
  • Wear cotton or leather gloves
  • The use of a Class P1 (particulate) mask is recommended
  • Clean up dust particles using a vacuum device or wet down before sweeping to prevent generating airborne dust.

 

 Cleaning & Sealing

Quantum Stone recommends sealing.  After the product has been installed allow  3-4 weeks dry warm weather before sealing.   Sealing and up keep of sealer will help to protect the product and reduce the risk of stains.  Cleaning and sealing contractors are recommended DO NOT USE ACID TO CLEAN QUANTUM STONE.

Contact Quantum Stone for suitable products.

For everyday stains and marks – hot water and a scrubbing brush are recommended.

Efflorescence

Quantum Stone have very few problems with efflorescence, however it is an inherent problem within the clay and masonry industry.  As it is a natural occurring phenomenon and is beyond our control.  No guarantee will be given. Quantum Stone cannot be held responsible for it.  Industry studies show that efflorescence will in time break down, however it can take up to three years.

Guarantee

Quantum Stone guarantee product only. Any defects, faults or problems must be reported within 14 days from delivery and before installation. Inspect product before laying and if in doubt do not install, call Quantum Stone. Quantum Stone will not be liable for lift and relay under any circumstances.  It is the responsibility of the purchaser and subsequently the installer to check you a completely satisfied with the product  BEFORE INSTALLATION.

Failure to comply with any of our recommendations may void warranty.